［Shipping & Delivery］
｜ Handling Time｜
Orders are processed and dispatched daily from Monday to Friday (excluding weekends and national holidays).
▪ In-Stock Items ▪
Shipped within 1–2 business days. Please note that during major promotional campaigns or peak events,
dispatch may be deferred to 3–4 business days.
▪ Pre-Order Items ▪
Require an estimated 7–14 business days for fulfillment. If a single order contains both in-stock and pre-order items,
the entire order will be held and shipped together once all pre-order items arrive; separate deliveries will not be accommodated.
｜Shipping Methods & Delivery Time｜
(The estimated delivery times below begin from the "date of dispatch" and exclude delays caused by weekends,
national holidays, or unforeseen force majeure events such as natural disasters.)
Ⓐ Taiwan Domestic Post
Delivery Time
Approximately 1–2 business days after dispatch.
(shipped via Taiwan Post standard parcels/pouches)
Important Notes
Please ensure your shipping address is complete and accurate to guarantee successful delivery.
Ⓑ 7-ELEVEN Store Pickup & COD
Delivery Time
Approximately 2–4 business days to your designated store.
Size Restrictions
Parcels must comply with 7-ELEVEN size limitations
(maximum length of 45cm, with the remaining two sides ≦ 30cm, or total linear dimensions must meet store specifications).
Orders exceeding these limits will automatically be shipped via domestic post.
Pickup Requirement
For prepaid orders ("Store Pickup Only"), please ensure the recipient's name matches your government-issued ID exactly.
You will be required to present valid identification upon collection.
Non-Pickup Policy
Please be reminded that if a customer fails to collect their parcel two times (overdue returns),
the system will automatically suspend and disable their access to both the store pickup and Cash-on-Delivery (COD) services.
Crucial Notification Reminder
Automated SMS text alerts are not the sole channel of notification. If you have not received a pickup notice within the expected timeframe, please log into your member profile and use the "Messages" tab within your order details to check status or contact customer support to prevent the parcel from being returned.
(Track your parcel instantly → 7-ELEVEN Online Tracking System)
Ⓒ International Shipping
Transit times vary based on the destination country's logistics efficiency and customs clearance procedures. Once dispatched via international express/e-parcel services, standard delivery to general metropolitan regions requires approximately 3–15 business days (excluding remote destinations and peak campaign seasons).
Ⓓ In-Store Pickup
Once your online order is placed and payment is successfully confirmed, our team will immediately prepare and hold your items at the 3 POINTER physical store. You may collect your parcel anytime during regular business hours.
