[Purchase Notes]
｜Shipping Schedule & Delivery｜
Taiwan Orders
▪ Handling Time ▪
Orders are processed and shipped daily from Monday to Friday
(excluding weekends and national holidays)
(excluding weekends and national holidays)
▪ In-Stock Items ▪
Dispatched within 1–2 business days.
Please note that shipping may be deferred to 3–4 business days
during promotional campaign periods.
Please note that shipping may be deferred to 3–4 business days
during promotional campaign periods.
▪ Pre-Order Items ▪
Require an estimated wait time of 7–14 business days.
If a single order contains both in-stock and pre-order items,
the entire order will be held and shipped together once the final pre-order item is available.
If a single order contains both in-stock and pre-order items,
the entire order will be held and shipped together once the final pre-order item is available.
▪ Delivery & Cost ▪
FREE SHIPPING is provided for all domestic Taiwan orders.
Orders are typically delivered within 1–2 days after dispatch
(SMS notifications will be sent for convenience store pickups).
Orders are typically delivered within 1–2 days after dispatch
(SMS notifications will be sent for convenience store pickups).
International Orders
▪ Courier Service ▪
International orders are shipped via Taiwan Post (E-Parcel / Pack & Track Shipping).▪ Delivery Timeframe ▪
Deliveries generally take 3–15 business days depending on your location.
Please note that these are estimates only;
3 POINTER does not guarantee exact delivery dates as delays may occur due to customs clearance,
remote destinations, or peak seasons.
Please note that these are estimates only;
3 POINTER does not guarantee exact delivery dates as delays may occur due to customs clearance,
remote destinations, or peak seasons.
▪ Estimated Shipping Times & Rates ▪
Postage charges will vary based on your parcel's actual weight and dimensions.
Asia/Pacific, USA, Canada, UK, Europe, and Rest of the World: 10–15 Business Days.
New Zealand: 3–10 Business Days.
*Note*
If your destination is a remote area or subject to specific international shipping restrictions,
please contact us via our customer service channels for confirmation beforehand.
If your destination is a remote area or subject to specific international shipping restrictions,
please contact us via our customer service channels for confirmation beforehand.
｜Payment Guidelines｜
ATM Transfer (Taiwan Only)
Payment must be completed within 2 days of order placement.
If payment is cleared before 10:00 PM on the day of purchase,
we will arrange immediate dispatch to expedite your delivery.
If payment is cleared before 10:00 PM on the day of purchase,
we will arrange immediate dispatch to expedite your delivery.
Credit Card & PayPal
Please review your transaction details upon checkout.
For any payment or billing inquiries, feel free to notify us via message.
For international orders,
exchange rates will be automatically calculated by your credit card issuer.
For any payment or billing inquiries, feel free to notify us via message.
For international orders,
exchange rates will be automatically calculated by your credit card issuer.
Cash on Delivery (COD - Taiwan Only)
Orders are dispatched within 1–2 days,
and an automated SMS text notification will be sent when the parcel arrives
at your designated convenience store.
and an automated SMS text notification will be sent when the parcel arrives
at your designated convenience store.
｜Important Notices & Order Tracking｜
Membership Tracking
Please check the "Join Membership" optionduring checkout to enable seamless online shipment tracking via our store portal.
Order Confirmation
An automated "Order Confirmation Email"
will be sent to your registered inbox immediately after a successful purchase.
will be sent to your registered inbox immediately after a successful purchase.
Tracking Services
All shipments include tracking numbers.
For international orders,please refer to the Taiwan Post website
to check country eligibility for full Pack & Track services.
For international orders,please refer to the Taiwan Post website
to check country eligibility for full Pack & Track services.
Customs & Duties
Any import duties, taxes, or customs clearance fees levied by the destination country
are the sole responsibility of the buyer.
are the sole responsibility of the buyer.
｜Returns, Exchanges & Warranty｜
【Terms & Conditions】
3 POINTER reserves the absolute right to accept or decline consumer orders at its sole discretion.
All items are delivered in original manufacturer packaging.
For any returns or size exchanges, the product must be returned completely intact,
including all original packaging, tags, and the holographic security label.
Items showing signs of wear, damage, or distinct odors will strictly not be accepted.
For any returns or size exchanges, the product must be returned completely intact,
including all original packaging, tags, and the holographic security label.
Items showing signs of wear, damage, or distinct odors will strictly not be accepted.
※ Defective Items
If you receive an item with manufacturing flaws,
defects, or missing components (excluding human-induced damage),
we accept exchanges.
defects, or missing components (excluding human-induced damage),
we accept exchanges.
Please contact us via our customer service channels with your order number within 3 days of receipt.
Once evaluated and approved by our team,
please return the item within 7 days via 7-ELEVEN store-to-store or postal mail.
All round-trip shipping fees will be fully covered by 3 POINTER.
Once evaluated and approved by our team,
please return the item within 7 days via 7-ELEVEN store-to-store or postal mail.
All round-trip shipping fees will be fully covered by 3 POINTER.
※ Size Exchanges
We accommodate size exchanges for the exact same style.
Please return the item to us within 3 business days of receipt via 7-ELEVEN store-to-store.
All round-trip shipping costs must be borne by the buyer.
Please return the item to us within 3 business days of receipt via 7-ELEVEN store-to-store.
All round-trip shipping costs must be borne by the buyer.
※ International Exchanges
For orders shipped outside of Taiwan,
any shipping costs and potential duties incurred for returns or exchanges
must be fully absorbed by the buyer.
any shipping costs and potential duties incurred for returns or exchanges
must be fully absorbed by the buyer.
※ Repair Services
We offer repair services for damages occurring under normal usage,
subject to evaluation by our technical team. While the repair labor fee is covered by us,
all associated round-trip shipping costs remain the responsibility of the buyer.
subject to evaluation by our technical team. While the repair labor fee is covered by us,
all associated round-trip shipping costs remain the responsibility of the buyer.
※ Price Adjustments for Exchanges
If a defective product is exchanged for a different item of higher value,
the price difference must be paid by the buyer.
Please note that no partial refunds will be issued if the replacement item is of lower value.
the price difference must be paid by the buyer.
Please note that no partial refunds will be issued if the replacement item is of lower value.
※ Warranty Scope
Our warranty strictly covers original material defects or manufacturing flaws.
Structural damages resulting from improper usage,
natural wear and tear (e.g., laundering damage, long-term degradation),
or human factors are excluded from warranty coverage.
Structural damages resulting from improper usage,
natural wear and tear (e.g., laundering damage, long-term degradation),
or human factors are excluded from warranty coverage.
｜Customer Service Channels｜
If you experience any issues regarding your order, payment, or delivery,
please reach out to us through any of the following channels:
▪ Customer Support Hotline ▪
+886 931337704
▪ Email Support ▪
threepointer_tw@yahoo.com.tw
▪ Direct Messaging ▪
Facebook / Instagram / Official Website Messenger / Official LINE Customer Service
