［Anti-Fraud Advisory］
Dear Customer,
To safeguard your transaction security and personal data,
3 POINTER advises you to remain highly vigilant against telephone and online scam tactics.
｜Core Security Rules｜
▪ No Requests for Financial Action ▪
3 POINTER will never contact you via phone, SMS, or messaging apps under any pretext
(e.g., system errors, accidental installment settings, duplicated orders, or membership upgrades) to request your credit card details,
bank account information, or instruct you to operate an ATM or online banking.
▪ Beware of Altered Numbers ▪
Please remain highly alert if you receive calls with prefixes such as "+", "+2", or "+886".
These are often spoofed caller IDs used by scammers posing as company store staff,
banking employees, or government authorities.
▪ Do Not Click Unknown Links ▪
Never click on unverified links sent via SMS or email,
and do not accept unrecognized LINE friend invitations.
｜Digital Security Hygiene｜
▪ Strengthen Passwords ▪
We strongly recommend that you update your member password periodically
and enhance its strength by mixing upper- and lowercase letters with numbers.
▪ Avoid Public Terminals ▪
Refrain from entering your login credentials on public computers
or unsecured Wi-Fi networks to prevent data theft.
｜Direct Verification Channels｜
If you encounter any suspicious calls or correspondence, refuse the requests immediately.
Please verify directly with us through our official customer service channels
or contact the National Police Agency's 165 Anti-Fraud Hotline.
▪ 165 全民防騙網 (Official Anti-Fraud Web) ▪
https://165.npa.gov.tw/#/
▪ 客服專線 (Customer Support Line) ▪
+886 931337704
▪ 客服信箱 (Email Support) ▪
threepointer_tw@yahoo.com.tw
▪ 社群私訊 (Direct Message) ▪
Facebook / Instagram / Online Customer Service / LINE (@3pointer)
3 POINTER ｜ Thank you for shopping with us.
